Attendance and coverage reports

Attendance and coverage reports help managers compare what was planned with what actually happened.

When to use them

• Before approving a payroll period.
• When a client questions coverage.
• When open or understaffed shifts need follow-up.

Steps

1. Open Reports.
2. Choose Attendance or Coverage.
3. Select the date range.
4. Filter by client or site when reviewing one location.
5. Review missing attendance, unmatched records, open shifts, or coverage status.
6. Open Schedule or Timesheets to correct the source record.

What good looks like

Managers can identify whether the issue is a schedule gap, an attendance gap, or a review workflow issue.

Common mistakes

• Using coverage reports after payroll instead of before review.
• Assuming missing attendance means the employee did not work.
• Ignoring open shifts that still affect client coverage.