Question 1

Can employees clock in offline?

Accepted Answer

Not currently. BetterDesks clock-ins require a live connection so the system can create the attendance record, apply location rules, and attach the punch to the right site or shift.

Question 2

Can employees clock in only from a job site?

Accepted Answer

Yes. BetterDesks can support site-linked attendance rules so employees clock in from approved job-site locations instead of anywhere.

Question 3

Can employees clock out from the job site too?

Accepted Answer

Yes. BetterDesks supports clock-out on the active timesheet, and geofence rules apply to clock-out when geofencing is enabled. OTP creates the attendance start; kiosk and offline clock-out are not current features.

Question 4

Can employees pick up open shifts?

Accepted Answer

Employee open-shift pickup requests are not available today. BetterDesks supports scheduler-managed shifts and employee schedule visibility.

Question 5

Can employees see only their own documents?

Accepted Answer

Yes. Employees can access only their own employee documents and payroll documents. Admins can manage documents across the organization.

Question 6

Can employees see their own schedules?

Accepted Answer

Yes. Employees have access to their own schedule view, so they can see assigned shifts without seeing management-only scheduling tools.

Question 7

Can I approve timesheets before payroll?

Accepted Answer

Yes. BetterDesks includes a timesheet approval step where admins and schedulers review and confirm employee hours before payroll preparation.

Question 8

Can I assign employees to specific clients, sites, or departments?

Accepted Answer

Yes. BetterDesks lets you assign employees to specific clients, job sites, or departments so they only appear in schedules and reporting relevant to their area.

Question 9

Can I create recurring shift templates?

Accepted Answer

Yes. BetterDesks lets you create shift templates that can be applied repeatedly, so schedulers do not have to rebuild the same shifts from scratch every week.

Question 10

Can I export timesheet data for payroll?

Accepted Answer

Yes. BetterDesks supports CSV and PDF export of reviewed timesheet records. It is an export for payroll preparation, not a direct payroll-provider integration.

Question 11

Can I manage employees across multiple client sites?

Accepted Answer

Yes. BetterDesks is built around a client and site structure, so you can schedule, track attendance, and manage timesheets for employees working across many client locations.

Question 12

Can I manage multiple job sites for the same client?

Accepted Answer

Yes. A single client in BetterDesks can have multiple job sites, each with its own schedule, attendance tracking, and timesheet records.

Frequently Asked Questions

Attendance

Scheduling

Documents

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