Question 1

Can I manage shift changes and cancellations?

Accepted Answer

Yes. Admins and schedulers can update shift details and status in BetterDesks. When linked attendance exists, schedule changes can flag related timesheets for review.

Question 2

Can I set overtime, break, holiday, and rounding rules?

Accepted Answer

Partly. BetterDesks applies automatic break deduction and time rounding to timesheets. Full overtime and holiday pay calculations should still be reviewed in your payroll system.

Question 3

Can I store employee documents like SIN, direct deposit, and work eligibility files?

Accepted Answer

Yes. BetterDesks supports employee document storage for work eligibility, ID proof, direct deposit, and SIN/SSN files. These are separate from payroll documents.

Question 4

Can I store payroll documents in BetterDesks?

Accepted Answer

Yes. Admins can upload payroll documents for employees, including paystubs, T4s, and W-2s. Payroll documents are stored separately from employee HR documents.

Question 5

Can managers edit missed clock-ins?

Accepted Answer

Managers can edit actual clock-in, clock-out, and break minutes on existing unapproved timesheets. They can also close active missed clock-outs, but BetterDesks does not offer standalone missed clock-in creation today.

Question 6

Can schedulers manage only certain departments or sites?

Accepted Answer

Per-site or per-department scheduler restrictions are not available today. BetterDesks has admin, scheduler, and employee roles; schedulers can manage scheduling and review timesheets.

Question 7

Can timesheet edits be tracked?

Accepted Answer

Yes. BetterDesks keeps a record of manual time adjustments and key review actions such as approval, rejection, reopening, missed clock-out closure, and conflict flags.

Question 8

Does BetterDesks process payroll?

Accepted Answer

No. BetterDesks does not process payroll directly. It prepares and exports reviewed timesheet data and stores payroll documents, but payroll processing stays in your payroll system or with your payroll provider.

Question 9

Does geofencing track employees when they are off the clock?

Accepted Answer

No. BetterDesks only checks an employee's location at the moment they clock in or out. It does not track or record their location continuously or when they are off the clock.

Question 10

How does a geofencing time clock work?

Accepted Answer

A geofencing time clock uses GPS coordinates to create a virtual boundary around a job site. Employees can only clock in when their device is detected within that boundary.

Question 11

How does BetterDesks pricing work?

Accepted Answer

BetterDesks pricing is role-based: a platform fee plus pricing for additional admins, schedulers, and employees. Check the pricing page for current details.

Question 12

How does the timesheet review and approval process work?

Accepted Answer

In BetterDesks, attendance records become timesheets that admins and schedulers review. They can approve, reject, reopen, or close missed clock-outs before payroll preparation.

Frequently Asked Questions

Scheduling

Payroll

Documents

Attendance

Timesheets

Pricing

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