What user roles are available in BetterDesks?

BetterDesks currently uses three app roles: admin, scheduler, and employee. Admins manage the account, schedulers handle operations and timesheet review, and employees access their own schedule, timesheets, profile, and documents.

Detailed answer

Admins have the broadest access. They can manage organization settings, billing, employee access, employee profiles, clients, sites, payroll documents, employee documents, client documents, schedules, reports, and timesheets.

Schedulers are management users focused on operations. They can access scheduling, timesheets, reports, employee views, client/site views, onboarding, and their own account settings. They can review timesheets, including approve, reject, reopen, and close missed clock-outs.

Employees can access their own schedule, timesheets, documents, profile, and account settings. Employee access to documents and payroll documents is limited to their own records.

Example

A staffing agency uses admins for account setup, payroll documents, and settings. Schedulers build schedules and review timesheets. Employees sign in to view their own shifts, clock in and out, and access documents uploaded to their profile.

How BetterDesks helps

BetterDesks keeps management workflows separate from employee self-service. Role names should stay aligned with the roles available in BetterDesks today: admin, scheduler, and employee.

Related questions

• What can schedulers do in BetterDesks?
• Can schedulers manage only certain departments or sites?
• Can employees see only their own documents?

Next step

Explore roles and access